FAQs

SCUMLAND

FAQs

Hey pals! If you have a question that is not answered here feel free to send me an email through the contact page or at:

 shannavanmaurik@gmail.com


FAQs


LOCAL PICKUP

I'm happy to accommodate anyone who wishes to pickup their orders in person from my Toronto studio, rather than having them shipped. Just enter the discount code LOCALSONLY at checkout to remove shipping fees and we can arrange a pickup time while I am there. My studio hours are generally weekdays from 1-11 pm. 


TRACKING 

All orders are shipped without tracking. However, it can be arranged by request through email before placing your order. Extra fees will apply.


SHIPPING TIME

Orders usually ship within a few days but please allow for up to 10 days. Your patience is greatly appreciated. :)

RETURNS

Unfortunately, I cannot accommodate refunds or exchanges. However, if there is a problem with your order please contact me. 


PACKAGE LIABILTY

I am not responsible for lost/stolen packages once they have passed into the hands of postal services. If you are worried about your order arriving safely to you please contact me to arrange tracking before purchasing. 


CUSTOM PRINTS

If you are interested in purchasing a print of a specific piece or size that is not offered through my shop. Just send me an email and I would be happy to do a custom order for you at the standard rate.


COMMISSIONS

I am open to commissions that fit my style, interest, and availability. If you have a specific project in mind please don't hesitate to contact me, I'd love to hear about it! Payments are split into two parts, one non-refundable 50% deposit is required to reserve commission spots and the remainder + shipping (if necessary) upon completion.